What methods can I pay?
You can pay by credit card, debit card, virtual card or
credit card at the door and cash on the door via our website and mobile site
for national orders. For international orders you can make the payment via
credit card from our website www.ayakkabiprensi.com or you can use
Western Union. Please ask for Western Union Details.
For national orders:
· Cash at the
door
· Single Shot
Credit Card at the door
· Website
Credit Card/Installment available
· Transfer/EFT
Caution: After placing an order, please remember to write
the order number on your side when you make the money order/transfer.
How many shoes can I order at the same time to use the
Credit Card or Cash at the door payment method?
You can place orders for up to 3 shoes to the same address
for cash or credit card payment method at the door. You can make payments via
bank transfer or credit card from www.ayakkabiprensi.com for orders over 3
pieces.
When will I receive the product I bought?
Since the shoes you want are 100% handmade and produced on
your order, there is a 3 day production period. After the production is
completed, your shoes are checked at the quality control on the same day, and
then we ship your shoes. Your shoes will reach you within 3-4 days.
Sometimes but less likely, the shoes you order may be in
our stock. If so, we ship your shoes the same day. So do not be surprised if
your shoes reach you more quickly.
What is the shipping fee?
Shoes you order are sent free of charge to every corner of
Turkey and all over the world.
How can I track the shipment?
Your tracking number will be sent to you via WhatsApp the
same they your shoes are shipped.
You can also track your shoes at the Order Tracking link
from www.ayakkabiprensi.com.
How can I place an order?
• For our domestic orders, please get in touch with +90
530 178 0 222 via Whatsapp
• For overseas orders, please get in touch with +90 555
193 40 41 via Whatsapp
• You can order from our website as a guest or by being a
member: www.ayakkabiprensi.com
We cannot get orders from Facebook and Instagram via DM
for now.
Is it safe to shop with a credit card from
www.ayakkabiprensi.com?
Yes, shopping from www.ayakkabiprensi.com is 100% safe.
www.ayakkabiprensi.com has the green bar application which
is the highest security system. SSL Certificates are used to ensure the
security of information transmitted via 128 bit encryption.
If the card information used while shopping at
www.ayakkabiprensi.com is not approved by you, it will not be recorded and
certainly not visible to third parties.
The 3D Secure system is used for transactions with bank
cards. 3D Secure is an authentication system developed by card issuers to
ensure the security of online purchases.
What can I do if my 15-day refund is over?
According to the Distance Sales Agreement, the period of
returning a product purchased via internet or mobile lines is 15 days.
Unfortunately, non-returnable products will not be accepted during this time,
but the products we ship will be returned with a shipping charge.
The cargo company did not come to get a refund and what
can I do about it?
The day starts on the day you receive the product for 15
days from the cargo.
You can request a courier at your address by calling Aras
Cargo Call Center.
Cargo companies are organizing the courier operation on a
daily basis and you need to request a courier on a daily basis for your product
submissions.
If you have notified your cargo company of your courier
request and the cargo company did not come to pick up your cargo within that
day, you should inform your request again the next day.
Could you inform us about return?
Since our shoes are specially produced for your order, you
need to carry out your return within 15 days from the day your shoes arrive to
you. Your shoes shall not be worn or damaged or used in anyway.
Return address: Egemenlik neighborhood 6109 street no: 17 Bornova / İZMİR
When will I deliver the products / products I receive?
By Aras Kargo:
Weekdays 09: 00-18: 00
Delivery is on Saturday from 09:00 to 13:00.
No delivery on Sunday.
The order came when I was not at my address and what can I
do about it?
If you are not at your shipping address, leave a note
stating that you can get your package from your location.
If you do not receive your package within 3 days from the
specified branch, your order will be returned to Ayakkabi Prensi.
If you want the shark to be returned to the Shoe Principle
again, you can contact us from the following channels.
Customer service: 0 850 441 41 46
Whatsapp support line: 0 553 163 63 35
From the contact section at the bottom of our site
You can find out your cargo from 'Where is my Shoe?” link
on 'My Orders' page.
What should I pay attention to during delivery?
Always open your orders next to your cargo officer.
Important: You can only open the shipment after the
payment according to the cargo firm principals.
After you've done your payment, you can open it next to your
cargo officer for control.
If the package contents are missing or incorrect if there
is damage to the cargo bag or product:
1. Never take delivery of the cargos.
2. Keep cargo officer "Damage Detection Minute".
3. Return the product / box to the Shoe Principle with
this record and invoice.
4. Contact us through the following communication channels
related to the situation.
Customer Service: 0 850 441 41 46
WhatsApp Support Hotline: +90 553 163 63 35
From the contact section at the bottom of our site
If you have not opened the product next to your cargo
officer, please send us your request, along with a detailed description of the
situation and a few photos, from the above communication channels. The Expert
Customer Adviser will review your claim and will return as soon as possible.
Do you have overseas sales? How is the delivery made? How
long does it take my shoes to arrive?
We ship to all over the world for free with DHL. DHL
offers 1 to 6 days delivery. Thanks to DHL, do not be surprised if your shoes
reach you earlier.
Overseas payments can be made by credit card from our
internet site.
Please ask for other options.
How is the return done?
• Products must be unused and undamaged.
• In 15 days, if you send us your invoice, we will send
you your invoice within 15 working days to your account number.
• If the order name and return number do not match the
name, the process may be extended. Extra information may be requested from you.
• Returns and exchanges are not available for campaign
products.
Important:
• After you return the shoes, the shipping code can be
requested from you if necessary. Save your shipment code.
• If the products reach us in a used, worn, washed, we may
have to send it back to you. In this case, the fee is not returned.
• www.ayakkabiprensi.com pays for the purchase of
installments to the bank in one go. The Bank will refund this amount in the
amount of installments of your credit card per month. For example; If you buy
our product in 3 installments, the return is completed in 3 months.
• As we manufacture your shoes special to you, if you want
to cancel the product, please do in the same day you ordered it. Otherwise it
will be manufactured and be our loss. We love you and we are always with you.
Please care about us too.
What is the Whatsapp working hours?
Weekdays and Saturdays: 10: 00-20: 00
On Sundays you can place your orders through Whatsapp.
Your order will be placed on Monday and you will be informed.
Please keep in mind that you will have to wait until the
reply is answered. We are serving a lot of customers like yourself and we need
to make a queue among. Your messages will be replied. Please just be patient.
Love